A guest came down (this was about 10 years ago) in the elevator to the reception and asked for another sponge. The receptionist and I did not understand what the guest meant. Yes, he said, the small sponge that I found in the bathroom for the face! We still did not understand so he went up to bring down an example. When he came back we realized that his face was very shiny and he had a shoe polish sponge in his hand! It was very hard to keep ourselves serious and professional! We couldn’t stop laughing… we will never forget his face!
Since then we keep the shoe polish kit in the cupboard instead of the bathroom.